One referral in. One finished file back.
The steps differ by agency type, so choose your service. Either way, ClearToStart handles the follow-through from instructions through completed delivery.
Your agency starts the file with one referral or sends the worker a registration link or QR code. ClearToStart handles the follow-through through dashboard delivery.
Your agency starts the file with one selected hire or sends a registration link or QR code. ClearToStart handles the health-and-duty intake, a QuantiFERON TB blood test at Quest when needed, physician sign-off and dashboard delivery.
The responsibility matrix
Result and signed file within 48 hours.
The 48 hours start at the Quest visit after the worker has finished the required form.
Email notice. Secure sign-in. One place.
Multiple authorized users view and download the result and signed paperwork in the dashboard. Clinical results are not sent as ordinary email attachments.
The certificate and laboratory result, shown together.
The specimen is synthetic, so you can inspect the exact structure without viewing a real caregiver record.
The signed assessment report and laboratory result, shown together.
The specimen is synthetic, so you can inspect the exact structure without viewing a real worker record.
The file stays visible. The next step stays clear.
The usual steps are simple. If something else is needed, ClearToStart tells the worker what to do and keeps the agency informed.
| Situation | What happens | Who is charged |
|---|---|---|
| Worker does not schedule or attend | We follow up with the worker and tell the agency the file is still open. | No completed file, no $99 charge. |
| TB test result is positive | A positive result does not end the process. We contact the worker, explain the next step, and keep the agency informed. | The $99 charge applies only when the completed paperwork is delivered. |
| Worker has a documented prior positive | We work with the worker to collect the prior-result and follow-up documents the file needs rather than repeating the standard screening test. | The $99 charge applies only when the completed paperwork is delivered. |
| More information is needed | We tell the worker exactly what comes next rather than returning an unfinished file. | No completed file, no $99 charge. |
| Your reviewer wants something changed | Tell us what your file must contain. Your agency sets and approves the finished-file requirements. | No change to the $99. |
| Agency decides not to continue | Nothing further is referred. Any completed file already delivered stays with the agency. | No further charge. |